Some Thunderbird users occasionally receive a “connection has been reset” error after their email client cannot connect to the email client. Gmail usually reports this issue. The following are some possible reasons:
- Avast’s Mail Shield is blocking.
- AVG Shield is blocking.
- You are using the modified version of Thunderbird.
Now, let’s see how to fix the Thunderbird connection to server was reset issue.
Fix 1: Turn off Mail Shield in Avast
One of the most common culprits for this “Thunderbird connection to server was reset” problem is the mail scanning feature called Mail Shield on Avast. Thus, it’s recommended to turn off it. Here is how to do that:
Step 1: Open Avast and click the Menu icon (on the top-right side of the software interface).
Step 2: Then, you need to click Settings to continue. On the next interface, you need to go to Protection > Core Shields.
Step 3: Then, find the Mail Shield component, uncheck the box associated with Enable Mail Shield and then click Stop permanently to disable it.
Step 4: Click OK to save the changes.
Fix 2: Turn off VPN and Proxies
It’s recommended to turn off VPN ad proxies to fix the “Thunderbird connection to server reset” error. Here is how to do that.
Step 1: Open the Settings application by pressing the Windows + I keys at the same time.
Step 2: Then, click the Network & Internet part to open it.
Step 3: Click the Proxy tab and turn off the Use a proxy server option.
After that, check if the error Thunderbird connection to server was reset has gone.
Fix 3: Reinstall AVG
If the last solution fails to resolve the problem, you may have to reinstall AVG. Here is how to do that.
Step 1:Right-click the Start menu and select Programs and Features ( Apps and Features) from the context menu.
Step 2: In the pop-up window, find the AVG program, right-click it and select Uninstall. Then follow the on-screen prompts to complete this process.
Step 3:Restart your PC to take its effect. After that, you can download this software from its official website. After reinstalling the software, launch it and see if the issue is gone.
Fix 4: Turn off Antivirus Software
The antivirus software can cause the “Thunderbird connection to server was reset” error. Thus, you need to turn off Windows Defender Firewall and third-party antivirus software.
Now, let’s see how to turn off Windows Defender Firewall.
Step 1: Open the Run application on Windows and input firewall.cpl, then click OK to open Windows Defender Firewall.
Step 2:Click Turn Windows Defender Firewall on or off to open the Customize Settings.
Step 3: Choose both the Turn off Windows Defender Firewall(not recommended) options and press the OK button.
Then you need to disable third-party antivirus software, like Avast. Follow this post — Best Ways to Disable Avast for PC and Mac Temporarily/Completely to disable it.
Final Words
How to fix Thunderbird connection to server was reset? This post has shown 4 reliable solutions. If you have come across the same error, try these solutions. If you have any better ideas to fix it, you can share it in the comment zone.
ABOUT THE AUTHOR
Position: Columnist
She was graduated from the major in English. She has been the MiniTool editor since she was graduated from university. She specializes in writing articles about backing up data & systems, cloning disks, and syncing files, etc. She is also good at writing articles about computer knowledge and computer issues. In daily life, she likes running and going to the amusement park with friends to play some exciting items.
Originally published at https://www.minitool.com on July 19, 2021.
