How to Fix “Windows Hello Isn’t Available on This Device” Error

Summary

Windows Hello is a new feature that debuted when Windows 10 released in 2015. However, some people said they have encountered the “Windows Hello isn’t available on this device” error. If you are one of them, you can go to MiniTool to get the methods to fix the error.

Windows Hello enables you to protect your Windows 10 devices using facial recognition, fingerprint scanning, etc. It’s a great way of protecting your device because no one but you have access to your computer and they can’t hack their way in using brutal force as they could with usual passwords.

How to Fix “Windows Hello Isn’t Available on This Device” Error

Method 1: Update Your Computer to the Latest Version

Step 1: Press the Windows key + I key together to open Settings.

Step 4: Then Windows will download the latest version automatically.

Then you can check if the “Windows Hello isn’t available on this device” error has been fixed. If not, you can move on to the next method.

Troubled by the issue Windows Updates cannot currently check for updates? This post shows 4 solutions to fix Windows update failed problem.

Method 2: Run the Troubleshooter

Step 2: Select the Hardware and Devices option from the list.

Then you can see if the “Windows Hello isn’t available on this device” error is gone.

Method 3: Update the Biometric Devices in Device Manager

Step 2: Locate the Biometric devices option and expand it

Step 3: Right-click the device you are using to access Windows Hello and select the Update driver option.

Step 4: Restart your computer and check to see if the “Windows Hello not available on this device” error persists.

Note: If this method doesn’t work, you can right-click your biometric device and select the Uninstall device option to remove the driver completely. Then download the latest drivers from the manufacturer’s website.

Method 4: Rollback Your Driver

Step 2: If the problem is related to your webcam, you should navigate to your biometric devices.

Step 3: Right-click the device that causes this issue and choose Properties.

Restart your computer and check to see if Windows Hello is working again.

Method 5: Check If Biometrics Are Enabled on Your Computer

Step 1: Press the Windows key and R key to open the Run dialog box. Type gpedit.msc and click the OK to open Group Policy Editor.

Step 3: Select the Biometrics folder, and navigate to its right side section.

Step 4: Double-click the Allow the use of biometrics option, check the box next to the Enabled option and click Apply to modify this setting.

Finally, restart your computer to save these changes and check to see if the “Windows Hello isn’t available on this device” error is fixed.

Final Words

Originally published at https://www.minitool.com on October 24, 2019.