Windows Hello is a new feature that debuted when Windows 10 released in 2015. However, some people said they have encountered the “Windows Hello isn’t available on this device” error. If you are one of them, you can go to MiniTool to get the methods to fix the error.
Windows Hello enables you to protect your Windows 10 devices using facial recognition, fingerprint scanning, etc. It’s a great way of protecting your device because no one but you have access to your computer and they can’t hack their way in using brutal force as they could with usual passwords.
How to Fix “Windows Hello Isn’t Available on This Device” Error
Method 1: Update Your Computer to the Latest Version
You should check if your device is running the latest version of Windows 10 to fix the Windows Hello not available on this device issue. Here are the steps:
Step 1: Press the Windows key + I key together to open Settings.
Step 4: Then Windows will download the latest version automatically.
Then you can check if the “Windows Hello isn’t available on this device” error has been fixed. If not, you can move on to the next method.
Troubled by the issue Windows Updates cannot currently check for updates? This post shows 4 solutions to fix Windows update failed problem.
Method 2: Run the Troubleshooter
Then you can use the Windows built-in tool — troubleshooter to fix your hardware. You can follow the steps:
Step 2: Select the Hardware and Devices option from the list.
Then you can see if the “Windows Hello isn’t available on this device” error is gone.
Method 3: Update the Biometric Devices in Device Manager
If the error still exists, you can try updating the biometric devices in Device Manager.
Step 2: Locate the Biometric devices option and expand it
Step 3: Right-click the device you are using to access Windows Hello and select the Update driver option.
Step 4: Restart your computer and check to see if the “Windows Hello not available on this device” error persists.
Note: If this method doesn’t work, you can right-click your biometric device and select the Uninstall device option to remove the driver completely. Then download the latest drivers from the manufacturer’s website.
Method 4: Rollback Your Driver
You can also try to roll back your driver. Here is the tutorial:
Step 2: If the problem is related to your webcam, you should navigate to your biometric devices.
Step 3: Right-click the device that causes this issue and choose Properties.
Restart your computer and check to see if Windows Hello is working again.
Method 5: Check If Biometrics Are Enabled on Your Computer
The last method is to check if biometrics are enabled on your computer. You can follow the steps below.
Step 1: Press the Windows key and R key to open the Run dialog box. Type gpedit.msc and click the OK to open Group Policy Editor.
Step 3: Select the Biometrics folder, and navigate to its right side section.
Step 4: Double-click the Allow the use of biometrics option, check the box next to the Enabled option and click Apply to modify this setting.
Finally, restart your computer to save these changes and check to see if the “Windows Hello isn’t available on this device” error is fixed.
This post provides you with the methods to fix the “Windows Hello isn’t available on this device” error. If you encounter such an error, don’t worry about it, you can try the methods mentioned above.
Originally published at https://www.minitool.com on October 24, 2019.