If HP Support Assistant can’t create a System Restore Point before installing or updating any HP drivers or software, this post from MiniTool is what you need. Now, continue to read this post to find some useful fixes.
You can create a system restore point to restore your computer to a previous state. if you accidentally delete or format a file, or if you have a problem with your computer or software, the system restore point is useful.
HP Support Assistant updates HP drivers & software and also fixes common issues. However, some users report that HP Support Assistant can’t create a System Restore Point before installing or updating any HP drivers or software.
How to fix the “HP Support Assistant stuck at creating restore point” issue? Follow the guide below:
Check to see if any new versions of Windows are available, then update your Windows and restart your PC. After that, check if the “HP Support Assistant can’t create system restore point” issue has gone.
Step 1: Press the Windows + I keys together to open Settings.
Step 2: Go to Updates & Security.
Step 3: Click the Windows Update section, and click the Check for updates button to check if there are any new updates. Then Windows will search for available updates. Just follow the on-screen instructions to finish the process.
Fix 2: Clean up the Disk
A full hard drive can also cause the “HP Support Assistant can’t create restore point” issue. Thus, you should clean up and repair the hard drive. You can follow the steps below to do that:
Step 1: Type disk cleanup in the Search box and choose Disk Clean-up from the best match.
Step 2: In the pop-up window, the system drive is selected by default. You need to click OK to continue.
Step 3: Then, you will see how much disk space you can get in total by deleting all files listed in the box, including:
- Windows Upgrade Log Files.
- Setup Log File.
- Downloaded Program Files.
- Temporary Internet Files.
- System archived/queued Windows Error Reporting.
- Delivery Optimization Files.
- Recycle Bin.
- Temporary Windows Installation Files.
- Previous Windows installation(s).
Step 4: Now, select the file types you want to delete and click the OK button.
Fix 3: Turn on System Protection
Another thing you can do when HP Support Assistant fails to create restore point is to turn on the system protection for your PC. The following are the steps to do so.
Step 1: Go to Control Panel > System and Security > System > System protection.
Step 2: Choose a drive and click Configure.
Step 3: Then, turn on system protection again.
Fix 4: Run an SFC or DISM Scan
Another common cause for HP Support Assistant stuck at creating restore point is related to your system files. To scan and repair your system files, you can try running an SFC (System File Checker) or DISM (Deployment Image Servicing and Management) scan. Here is how to do that:
Step 1:Type cmd in the search box, and then right-click the Command Prompt app to select Run as administrator.
Step 2:Type the sfc /scannow command. This process may take you much time to scan, please wait patiently.
Step 3:If the SFC scan doesn’t work, you can try running the command below in the elevated Command Prompt window.
- Dism /Online /Cleanup-Image /CheckHealth
- Dism /Online /Cleanup-Image /ScanHealth
- Dism /Online /Cleanup-Image /RestoreHealth
Once done, reboot your PC and check if the error gets fixed.
Fix 5: Perform a Clean Boot
Performing a Clean Boot can help you start Windows through a minimal set of drivers and startup programs, which can avoid software conflicts. To perform a clean boot, you need to do:
Step 1:Type msconfig in the Run box (pressing the Windows + R keys to open Run box), and press Enter.
Step 2:Then go to the Services tab. Check the Hide All Microsoft Services box.
Step 3:Now, click the Disable all button, and click Apply to save the change.
Step 4: Navigate to the Startup tab and click Open Task Manager.
Step 5: In the Task Manager tab, select the first enabled application and click Disable. Here you need to disable all enabled applications one by one. After disabling all programs, close Task Manager and click OK.
Fix 6: Reinstall HP Support Assistant
If the above solutions are not working, you can try to reinstall HP Support Assistant. Follow the guide to do that:
Step 1: Type Control Panel in the Search box to open it.
Step 2: Go to Programs and Features. Find HP Support Assistant and right-click it to choose Uninstall.
Step 3: Then, follow the on-screen instructions to uninstall HP Support Assistant. Then, restart your PC.
Step 4: Then, go to its official website to download it.
Fix 7: Try MiniTool ShadowMaker
You can also try third-party software to help you to restore the computer to an earlier date. Here, the professional Windows backup software — MiniTool ShadowMaker is recommended. It can successfully handle system backup, partition backup, disk backup, and so on. MiniTool ShadowMaker can help you to roll back to the previous state with the backup image created in advance.
Now, download it to back up your system.
Step 1: Launch this backup software on your computer.
Step 2: Click the Keep Trial button to use it for free in 30 days.
Step 3: In Backup, the system partitions to boot the PC have been selected as the backup source. A path is also selected. Here, you can re-choose one like a USB flash drive or external hard drive. Next, click Back Up Now for system backup right now.
Bottom Line
These are some methods to fix the “HP Support Assistant can’t create restore point” issue. You can select one method that you want to use to have a try. If you have any related issues, you can let us know in the comment.
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Originally published at https://www.minitool.com on April 10, 2023.
